Help us to serve you better!
Ensure that you review our policies so we can assist you better.
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, we will opt to reschedule your appointment at a convenient time.
Pre-Authorized Card and Fees:
All clients are required to have a card on file to be able to book appointments. The card(s) you provide, you are providing as your pre-authorized card on file in-case any fees are owed due to the violation of our policies.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website and its owners do not at any point share any personal data you may submit with any third parties.
Canceling Your Appointment:
In order to be respectful of the needs of other clients and avoid cancellation fees, we require that you provide us notice of your cancellation, reschedule or appointment adjustments, a minimum of 24-hours in advance from your scheduled appointment time. Your appointment can only be cancelled over the phone. Any cancellation/reschedule made less than 24hours in advance will result in loss of deposit.
A “No-Show” is a client who does not show up to their scheduled appointment without canceling a minimum of 24-hours in advance.
Same day or late cancellation:
A “Same Day or Late Cancellation” applies to appointments cancelled within 24- hours of your confirmed and scheduled appointment time. This applies to cancellations due to being late to your appointment, services being removed or changed from your originally scheduled appointment, or the cancellation of one or more services from your scheduled appointment due to pre and post care negligence. Any cancellation/reschedule made less than 24 hours in advance will result in a loss of deposit.